ServerPlex understands this. We also know
that businesses are constantly challenged by the
task of managing the demands of growing their
business while coping with continuous
technology challenges.
Our focus is to keep your systems operational
and available so that you can focus your efforts
on the demands of growing your business,
managing costs and increasing revenues. We
want to help you realize the productivity gains
and ROI you have been expecting from your
computer systems.
SP Managed Care Packages from ServerPlex consists of
various service level offerings that provide
affordable proactive IT management and
support to growing businesses. Utilizing our
unique framework for providing managed IT
services, ServerPlex provides a range of
proactive services to keep your computer
systems up and running and your people and
business productive.
It's not just about monitoring, that just lets you
know something is wrong.
It's not just about remote access to your systems
to troubleshoot issues.
It's about a proactive
preventative approach to
keeping your systems up,
running and available.
That's why our managed IT
services utilize a series of "Best Practices" we have
developed over our years
of experience.
Best practices for activities
such as:
Spyware Protection
and Removal
Virus Protection
Disk Drive Analysis
Security Patch Management
Application Usage
System Auditing
Backup and Disaster Recovery
User Policy Enforcement
A variety of other automated
procedures to ensure your
systems are
running and your
people are productive
By utilizing technology, daily, weekly and monthly IT tasks
can be automated and scheduled to ensure all tasks are
completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends
and patterns which can be used to plan system changes or
enhancements. This reduces or eliminates any impact on
the business.
Proactive managed services eliminate the scenario of
calling and waiting for the "computer guy". Potential
issues and problems are prevented. Systems and people
remain productive and working. In the case where
problems do occur, response times can often be within
minutes.
Consistency is the cornerstone of SP Managed Care Packages
Consistency creates reliability and renders no surprise
expenditures or billings. How many times have you
received a bill that you couldn't understand or begin to
determine if it was justified?
Each program is based upon the following:
SP Managed Care Features
Site Assessment and Inventory
Proactive Service
Management and Status Reporting
Best Practice Driven
Automated and Reliable
To keep you informed, you will receive regular
communication and executive reports to let you know the overall health of your computer network and the results of
our services. All communication and issues associated with
your users and systems is tracked, reported and retained
for analytical, historical and audit purposes.
SP Managed Care Benefits
Reliability
Security
Consistency
Productivity Gains
Cost Management and Control
Performance
Managed Expansion and Growth
Our goal is to serve as your technology partner with a
focus on providing solutions. By using a consultative
approach to evaluate your business and technology needs,
we can advise on the best solutions for your current and
future needs.
